I'll assess your specific needs and recommend the right platform.
Zapier vs Make.com
Zapier is easier. Make is more powerful. Here's how to choose.
The Quick Answer
Choose Zapier if: You want the simplest setup, need the most integrations, have simple linear workflows, or your team will maintain it themselves.
Choose Make.com if: You need complex logic (branching, loops, error handling), want better pricing at volume, or have multi-step workflows with conditionals.
Pricing Comparison
Zapier
Free: 100 tasks/month, 5 Zaps
Starter: $19.99/month for 750 tasks
Professional: $49/month for 2,000 tasks
Key point: Counts every action as a task. A 5-step workflow uses 5 tasks per run.
Make.com
Free: 1,000 operations/month
Core: $9/month for 10,000 operations
Pro: $16/month for 10,000 operations
Key point: 10x+ more operations for similar price. Significantly cheaper at scale.
Feature Comparison
- Ease of use: Zapier wins. Simpler interface, more hand-holding.
- Integrations: Zapier has 5,000+. Make has 1,000+ but covers most needs.
- Complex workflows: Make wins. Visual branching, better error handling, loops.
- Pricing: Make wins at any meaningful volume.
- Support: Both good. Zapier has more documentation.
My Recommendation
For most business automation: Make.com. The pricing is better, the visual workflow builder is more powerful, and it handles complexity well.
For simple, team-maintained automations: Zapier. If your marketing team needs to connect two apps and you want them to do it themselves, Zapier's simplicity wins.
For high-volume or complex needs: n8n (self-hosted). Neither Zapier nor Make makes sense when you're running thousands of operations daily.