Let's build systems that grow with your user base.
SaaS Automation
Users sign up but don't activate. Churn happens silently. Your CS team is reactive instead of proactive. Product data sits in silos. Let's connect everything.
SaaS Problems I Solve
User Onboarding
Behavioral triggers based on product usage. User completes step 1? Prompt step 2. User stalls? Reach out with help.
Churn Signals
Identify at-risk customers before they leave. Usage drops, logins decrease, feature adoption stalls - get alerted.
Usage-Based Triggers
Approaching plan limits? Upsell prompt. Hit a milestone? Celebrate and cross-sell. All automatic.
Product-Sales Sync
Product usage data in your CRM. Sales knows who's engaged before they call. CS sees the full picture.
Billing Automation
Stripe events trigger workflows. Upgrade, downgrade, failed payment - appropriate responses automated.
Tools I Work With
- Product Analytics: Segment, Mixpanel, Amplitude, PostHog
- CRM: HubSpot, Salesforce, Pipedrive
- Customer Success: Intercom, Zendesk, Customer.io
- Billing: Stripe, Chargebee, Recurly
- Communication: Slack alerts, email sequences, in-app messaging
Common Implementations
Product-Qualified Lead Scoring
Identify your best prospects based on actual product engagement, not just form fills.
Expansion Revenue Triggers
Automatically identify and route upsell opportunities based on usage patterns.
Health Score Dashboards
Customer health visible at a glance. Data from product, support, billing - unified.