Engineered the dispatch system a mobile commercial tire service was running by phone.
Field services / Mobile tire service
A mobile service running operations from a phone.
THE 11R SHOP provides mobile commercial tire service. Dispatch happens in the field. Pricing depends on time of day, location, and service type. The owner was running the entire operation from a phone with no system underneath.
Field operations without operational visibility.
Every job required the owner to be in the loop. Customer requests came in through inconsistent channels. Pricing was calculated manually. Proof of service depended on the technician remembering. Payment collection happened after the fact, with delays. The business worked because the owner held everything in his head, which is the exact failure pattern that doesn't survive growth.
A four phase dispatch system with enforced compliance at every gate.
I engineered the operational backbone the business needed. Phase one: customer intake with dynamic pricing across three time of day tiers. Phase two: deposit capture at submission and owner approval before dispatch. Phase three: GPS arrival verification using haversine distance calculations, proof gate with photos and DOT verification. Phase four: automated balance invoicing and PDF receipts routed to customer and admin. Every stage produced an audit trail. The architecture decision that mattered: the system enforces compliance at each gate, which means no job can advance without the right proof at the right time. The owner stopped being the bottleneck because the system became the source of truth.
Manual phone dispatch replaced with a system that runs at volume.
The operation runs through the system instead of through the owner. Every job has a verified GPS arrival, DOT compliance proof, and a payment trail. Disputes have evidence. Compliance has documentation. The business stopped depending on what's in the owner's head and started running on what's in the system.
Field operations need engineering, not just automation.
Most field service businesses get sold automation tools. What they need is an engineering layer that enforces the compliance their business depends on. GPS gates, photo verification, and payment workflows aren't features. They're the architecture that decides whether the business survives scaling.
Start with an audit.
Every engagement starts with a Growth Systems Audit. I map your infrastructure, identify what's leaking, and write a roadmap with fixed pricing on what gets built next. Three days. $1,500. Credits toward your first build over $3,000.