Let's find the bottlenecks and fix them for good.
Workflow Optimization
Before we automate anything, we need to make sure we're automating the right thing. Sometimes the best automation is eliminating a step entirely.
The Problem
You've got processes that "just work" - but they take forever, involve too many people, and break when someone's out. You know there's a better way, but you're too busy doing the work to figure out what it is.
Or you've automated something that should have been redesigned first. Now you have fast, efficient chaos.
How It Works
Process Mapping
Document what actually happens. Not what should happen - what actually happens. Every step, every handoff, every workaround.
Bottleneck Analysis
Find where things slow down. Where errors happen. Where people wait. Where the same work gets done twice.
Redesign
Eliminate unnecessary steps. Combine redundant handoffs. Design for the exceptions, not just the happy path.
Implement + Automate
Build the improved process. Automate what makes sense. Train the team. Document everything.
Common Optimizations
- Approval chains: 5 approvals that could be 2
- Data handoffs: Same info entered 3 times by 3 people
- Status updates: Meetings that should be dashboards
- Exception handling: 80% of time spent on 20% of cases
- Communication loops: Email chains that should be workflows
The Philosophy
Automating a bad process gives you a fast bad process. We fix the process first. Then we automate what's worth automating. Sometimes the answer is "this step shouldn't exist."
See the Math
Every solution should pay for itself. Calculate what this problem is actually costing you.
Calculate Your ROI